FAQs

These are performed by our clinical psychologists, psychologist candidates, and masters level clinicians.  You may view some of their profiles within the Mental Health Evaluations page on our website.

No, we do not require a referral to schedule an appointment.  However, we have many community partners in Colorado Springs and Denver and we are able to receive referrals from any mental health or medical provider.  We will need our intake forms, a history form, and demos/insurance form completed before we can schedule. Please allow 3-5 business days for processing and then we will call to provide a status update or to schedule an appointment. To access our forms: https://brainandbodyintegration.com/forms/

Yes, we offer autism spectrum testing for children starting at 18 months old. We can perform Adaptive/IQ testing starting at 3 years of age.  We perform psychological evaluations, neuropsychological evaluations, and learning disorder evaluations starting at age 6.

Autism spectrum testing can last anywhere from 3 to 5 hours.  An adaptive functioning evaluation typically lasts up to two hours.  A psychological evaluation typically take 4-5 hours to complete.  Learning disorder evaluation typically take 5-6 hours to complete, although testing can take longer for certain children.  An adult neuropsychological evaluation typically takes 6-8 hours to perform.  Similarly, testing may extend past-8 hours based on a variety of different variables. A child neurological evaluation can also last up to eight hours, and testing may extend past that time based on a variety of situations or child characteristics.

You are more than welcome to bring food to your evaluation appointment, although is food is not provided at our clinic. Breaks are provided as needed, and we encourage you to ask for breaks as often as you need.

Most testing will be administered via the use of I-Pads, pen and paper, and visual and auditory stimuli that require you to complete a variety of tasks.

A psychological evaluation is typically administered to determine if an individual has any mental health concerns/diagnoses (ages 6-99).  The focus is generally diagnostic and focuses on determining if mental health diagnoses are present (this is not an evaluation that is designed to be strengths-based or similar to a Myers-Briggs test that measures more positive aspects of personality). A neuropsychological evaluation is used to determine if an intellectual disability or neurocognitive disorder is present (ages 6-99). An adaptive functioning evaluation is used to determine an individual’s cognitive and adaptive functioning, and it may help some people with developmental disabilities to qualify for various services (ages 4 to 99). A learning disorder evaluation is used to determine if you have a specific learning disability or intellectual disability (ages 6 to 50).  An autism spectrum evaluation is used to determine if an individual has a diagnosis of autism spectrum disorder, or possibly another neurodevelopmental disorder (age 18 months and older).

It depends. Parents are required to be present for autism spectrum evaluations for clients under 7 years of age.  They may be required to be in the room with the child for part or all of the evaluation. NO SIBLINGS are allowed in the testing room. If you arrive with your child’s siblings, and you do not have someone with you to watch the other children, evaluations for children under 7 may be discontinued (due to standardization rules for the ADOS-2 test that siblings not be present in the room for the observational/play assessment).  For all other evaluations we ask that you be available for an interview and to complete certain measures during the evaluation.  We also require you to return within 20 minutes of a phone call from our office if we require your presence for any reason.

Results should be made available to you within 1-2 business weeks of the evaluation. After this period of time has lapsed (and you have not been contacted about the evaluation), you can follow up directly with your examiner to ask when your report will be ready.  If you have lost their number, feel free to call the main office line and our administrative assistant can provide it to you.

Check your spam folder. Oftentimes, our secure emails end up in the Spam folder. If you still do not receive an email from our team, please contact our office so we can send your results to your preferred email address (or via USPS mail).

Please read the email thoroughly.  You will need to create a temporary username and password to access the secure email.  Please check your spam or junk folder before calling the office after 48 hours has expired and you still cannot gain access to it.  We suggest saving the report to your computer as the link to the secure email will expire.

Please call your examiner (generally, the examiner will reach out to you to schedule a feedback session).  If you lost the examiner’s number, feel free to call our main office line and our administrative assistant can provide it to you.

You (or the appropriate party that needs the form signed) can email or fax the form to us, and we will fill out the form and send it to the appropriate party. Please allow up to one week for paperwork to be completed.

We offer Spanish language testing for neurodevelopmental disorders at our Denver location.  Otherwise, our clients must understand and speak English fluently.  Exceptions would be if an individual is non-verbal, or fluent speech has not yet been attained due to the child’s developmental age.  If parents of our client need an interpreter, then we are able to use telephone interpreter services.

Our team of clinicians are not medical doctors, so we cannot advise a client regarding their prescription medication.

Our property management company only allows certified service animals in the building. 

Visit our Forms page to download a Request for Release of Document Reports. Every additional hard copy it will be a charge of $5 each. Once the release of information has been filled out and sent in with picture ID, you will be able to pick up your report 24 hours afterwards between 1-5 pm M-F.

If weather conditions keep you from making your appointment, please call our office as soon as possible to advise us you will not be able to attend the appointment.  Similarly, if our clinicians are unable to come to the office due to weather conditions, we will also call you as soon as possible to cancel the appointment.  We will then call you within 24-48 hours to reschedule your appointment. 

BBI does not offer this type of evaluation. 

If you arrive 30 minutes or later to your appointment, the appointment will be cancelled.  In addition, if a client no-shows or cancels an appointment within 24 hours for 2 separate appointments, services with our office may be discontinued.

Yes, we offer testing for ADHD.  However, please be aware that most insurance companies will not approve psychological testing to assess solely for a diagnosis of ADHD.  They typically require other mental health, neurodevelopmental, or neurocognitive symptoms to be present in order to approve funding for the evaluation. 

No, we provide autism spectrum evaluations for ages 18 months to 17 years old. 

Unfortunately, we are not able to offer virtual evaluations at this time.

Our office maintains a direct billing relationship with many, but not all, health insurance companies. It is important for families to educate themselves about the mental health benefits of their health insurance policies. Determine if your company provides a managed mental health benefit, whether you must meet a deductible, the amount of your co-payment/coinsurance, and whether pre-authorization is required. We will do our best to inform you of your financial obligation when scheduling your appointment. When a child is the client, the parent/guardian seeking services is responsible for the account. 

If we are NOT contracted to bill your health insurance, payment in full is due at the time of the appointment. Families using an out-of-network benefit can request copies of fee slips and a guide for self-billing insurance. If we are billing your primary health insurance company. We will attempt to gather information about your mental health benefits. However, this information does not guarantee payment. We collect payment to meet your deductible, if applicable, and co-payments/coinsurance amounts on the day of your appointment. The agreement with your insurance carrier is a contract between you, your insurance company and, in some cases, your employer. Please remember, billing insurance is not a guarantee of payment. If your insurance plan does not cover a service, a procedure, or a diagnosis, you are responsible for these charges. If your insurance plan does cover a service, you may still be responsible for charges related to meeting your deductible, co-insurance, or other requirements unique to your health plan.  Please speak to your health care insurer to determine what your out-of-pocket cost will be.

Brain and Body Integration will bill your insurance company for psychological or neuropsychological testing/evaluation services depending on the length and type of evaluation you receive.  Psychological or neuropsychological testing includes selection, administration and scoring of the tests, directly by the psychologist, neuropsychologist, physician, or other qualified health care professional, by a technician under the clinician’s direct supervision, by computerized test administration, or via some combination of these three approaches. The services (evaluation and tests) take time to complete, and we bill for the time the practitioner spends scoring, calculating, and analyzing the data and interpretation of results, as directed by CMS (Center for Medicare & Medicaid Services).

Evaluation, testing, scoring and all the components of the service span several hours since the evaluation report must go through multiple stages of development, and we bill those consumed hours over the course of multiple days. The procedure codes of these testing evaluation services are devised by AMA (American Medical Association) and CMS (Center of Medicare and Medicaid Services) with consideration of flexibility and billing of the entire time spent by a practitioner across multiple days to conclude the final report of the evaluation. Hence, the services are reported based on the guidelines conceived by both governing bodies.

The payer sources process the claims based on the plan benefits of patients, and we charge the patients based on the responsibility applied by the insurances against the claims/encounters billed to them for reimbursement. We also bill your insurance company for a feedback session that is performed after testing has been completed to convey the results of testing. Every insurance company offers different rates for these services, and each specific insurance plan offers different levels of coverage for psychological or neuropsychological testing (e.g., different amounts for copays, co-insurance, and the amount you are expected to pay to meet the cost of your deductible). We recommend that you consult with your insurance company to determine your total out of pocket cost for psychological or neuropsychological testing services. 

We will bill a patient’s primary insurance carrier if we are provided current and correct information. Our policy is to allow insurance carriers 60 days to pay a claim. Accounts unpaid after 60 days will be assessed a re-billing charge. If a payment has not been received from an insurance company within 60 days, we encourage the patient to work actively with the insurance company to secure payment. Please notify us prior to your next appointment if you have a change in insurance. We do not rebill insurance if you have neglected to notify us of a change. Accounts with balances owing after 90 days will be referred for collection action. To avoid collection action and re-billing charges you will be asked to provide a credit card number. This will be kept on file and can be used to settle the balance. We make every attempt to contact you prior to charging an unpaid balance. 

You can pay your bill via this secure website: www.paystatementonline.com.